Shipping & Returns Policy

Shipping Options

We offer the following shipping options within Australia:

Standard Shipping
Free standard shipping is available on all orders over $250 AUD.

Standard Flat Rate Shipping
A flat rate of $15 AUD applies to all standard shipping orders under $250 AUD.

Express Shipping
Express shipping is available for a flat rate of $20 AUD Australia-wide.

Estimated Delivery Times

Delivery timeframes are estimates only and may vary depending on your location and external factors.

Destination	Estimated Delivery Time
Sydney	1–5 business days
Melbourne	2–7 business days
Brisbane	2–7 business days
Adelaide	3–7 business days
Perth	3–9 business days
Tasmania & other areas	4–14 business days

Delivery estimates are provided by our shipping partners and may be affected by postal delays, peak periods, or events outside of our control.

Dispatch

Orders are typically processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping & Delivery Responsibility

All orders are shipped via Australia Post.

Once an order has been dispatched, responsibility for delivery lies with the shipping carrier. Feily is not liable for delays, loss, or damage occurring in transit.

If you experience any delivery issues, we recommend contacting Australia Post directly using your tracking number. We are happy to assist where possible, but cannot guarantee resolution of carrier-related issues.